Customer Service
by Julie Lancaster View Bio
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How will you serve?
The best question I’ve ever been asked arrived when I was living by the ocean in Santa Cruz, CA. I was finished with grad school and prepping to job hunt. …
Resilience in Uncertain Times
A Leadership Imperative In times of uncertainty, resilience becomes one of the most vital leadership capacities. Yet despite its frequent use in organizational conversations, resilience is often misunderstood or oversimplified. …