We recommend Lancaster Leadership to all mid-size law firms. In the past, our team had an overwhelming list of non-billable priorities and no time to focus on them. We knew that strategy was needed for exceptional results, but we didn’t know how to get there on our own. Lancaster Leadership came to our rescue. We enlisted their support with stakeholder focus groups, coaching, values creation, and training, which culminated with strategic planning.

As a result of this process:
• We have identified our priorities and have clear direction
• We can see what’s working and what’s not, and we create strategy for the gap
• We attract and retain attorneys and staff who align with our mission

From creating a 3-year strategic plan, we are proud to say that we now have these wins:
• Growth in the size of the firm, including new roles and more diversity
• New opportunities to maximize our staff expertise for our clients (that increases our profitability)
• A mentorship program for associates
• Succession planning and a flexible professional growth roadmap for staff and attorneys
• Innovative products that help us reach more of our community
• Clear expectations and SOPs that support our efficiency

We know that law firms can be resistant to doing this kind of work as it may seem “fluffy” or challenges the “we are making money, so we are fine” mindset. Strategic planning with Lancaster Leadership is a must for any firm that cares about being successful today and for many years to come.